Privacy Policy

Information We Collect

We may collect information you voluntarily provide, including:

• Name
• Email address
• Mailing address
• Phone number
• Payment and billing information
• Donation information
• Information submitted through contact forms
• Newsletter subscription information
• Information provided when registering for an event or purchasing merchandise

We also collect certain technical information automatically through analytics and cookies, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the site
• Referring websites
• General geographic location

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and requests
• Process donations
• Process merchandise purchases
• Send order confirmations and receipts
• Deliver newsletters and organizational updates
• Share upcoming events, programs, fundraising campaigns, and announcements (when you have opted in)
• Improve our website and user experience
• Analyze website traffic and performance
• Comply with legal obligations

Donations & Online Purchases

Donations and purchases made through our website are processed using trusted third-party payment providers, including PayPal, Stripe, Apple Pay, Google Pay, and other secure payment services as available.

Soul Survivors of Chicago does not store your full payment card information on our servers.

Email Newsletter

If you subscribe to our newsletter, we collect your:

• First Name
• Last Name
• Email Address

We use Mailchimp to manage our email communications.

By subscribing, you may receive:

• Organization news
• Program updates
• Event announcements
• Volunteer opportunities
• Fundraising campaigns
• Educational resources

You may unsubscribe at any time using the link included in every email.

Contact Forms

Information submitted through our contact forms is used solely to respond to your request and provide information about our programs, services, events, or organization.
We use Elementor Forms and Fluent Forms to securely collect and manage this information.

Cookies & Analytics

Our website uses cookies and similar technologies to improve your experience and better understand how visitors use our website.
These technologies may collect information such as:

• Pages visited
• Time on site
• Browser type
• Device type
• General location
• Referral source

We use Google Analytics to better understand website performance and improve our content and services.
Most web browsers allow you to control or disable cookies through your browser settings.

Embedded Content

Our website may contain embedded content from third-party platforms, including:

• YouTube
• Vimeo
• Google Maps
• Facebook
• Instagram

Embedded content behaves as if you visited those websites directly. These third-party services may collect data, use cookies, and monitor your interaction with the embedded content according to their own privacy policies.

Third-Party Links

Our website may contain links to other organizations, resources, and social media platforms.
Once you leave our website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party websites you visit.

WooCommerce Store

Our online store is powered by WooCommerce.
When making a purchase, we collect information necessary to:

• Process your order
• Complete payment
• Provide customer support
• Deliver products
• Maintain purchase records

Customers are not required to create a public user account to complete purchases.

Data Security

We take reasonable administrative, technical, and physical measures to help protect the personal information we collect.
Our website is protected using SSL encryption to help secure information transmitted between your browser and our website.
While we strive to protect your information, no method of transmission over the internet is completely secure.

Children’s Privacy

Our website is intended for the general public and provides information and resources for individuals and families of all ages.
We do not knowingly collect personal information directly from children under the age of 13 without appropriate consent. If you believe a child has submitted personal information to us, please contact us so we can promptly remove it.

Your Privacy Rights

You may request to:

• Access the personal information we maintain about you
• Correct inaccurate information
• Request deletion of your personal information, subject to applicable legal requirements
• Unsubscribe from marketing emails at any time

To make a privacy-related request, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
The updated version will always be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us.

Soul Survivors of Chicago
Email: info@soulsurvivorsofchicago.org
Website: https://www.soulsurvivorsofchicago.org